Client Industry
A healthcare technology provider specializing in patient communication solutions.
HipLink
Patient Alert Management System with HL7 & Epic MyChart Integration
An Epic MyChart connector that simplifies patient communication with web-based and mobile messaging. It automates reminders, updates, and alerts through secure HL7 and EHR integration. This ensures fewer no-shows, stronger PHI protection, and a more connected patient experience.
Request For a DemoEnhancements
- Streamlined Patient Communication
- Automated Reminders & Alerts
- Reduced No-Show Rates
- Improved Patient Portal Engagement
- Enhanced PHI Protection
Services Delivered
- Epic MyChart Integration
- HL7 Interoperability
- Centralized Alert Management System
- Web-Based Messaging Platform
- Cross-Platform Access
The Tech Stack
- Epic
- MyChart
- HL7
- HIPAA
Project Overview:
Patient Alert Control CenterAcknowledge All
Total active alerts142Pending acknowledgment28No-show queue15
● OnlineHL7 Gateway● OnlineEHR Integration● OnlineSecurity Audit
Live Alert Feed
CRT · Doe, JohnAbnormal Lab Result: Potassium 6.210:42 AMOpen
WRN · Smith, AliceMissed Appt: Cardiology Follow-up10:15 AMOpen
NEW · Ramirez, MariaMyChart Message: Refill Request09:55 AMOpen
CRT · Williams, ThomasDevice Alert: Vitals Degradation09:35 AMOpen
10–30%average U.S. no-show rate
Epic MyChart · HL7 alertsRecent studies have highlighted that U.S. healthcare providers face an average no-show rate of between 10% and 30%. Missed appointments result in financial losses and disrupted workflows. Hospitals still relying on manual alerts and limited EMR integration experience further exacerbate inefficiencies from outdated alert management systems.
To solve these challenges, our client pursued a web-based messaging engine with Epic MyChart integration and HL7 connectivity. AkshatMedTech Digital Health delivered a HIPAA-compliant solution that unified communication across EHR systems, safeguarded PHI, and streamlined provider-patient interactions. This resulted in reduced missed appointments, improved patient portal adoption, and optimized hospital workflows, whether it is an emergency case or routine operations.
Challenges Faced
01
Existing tools lacked seamless EHR integration and did not connect effectively with platforms like Epic MyChart.
Solutions
Epic MyChart Integration
The solution was designed with seamless Epic MyChart integration, enabling patients to access timely updates, appointment reminders, and care instructions directly from their patient portal.
Integration & Access HubForce Sync
Epic MyChart statusConnectedHL7 interfaceActiveData latency<120msReminders sent8,492
Real-time data flow
EMR DatabaseAlert EngineEpic MyChart
Patient access metrics
Reminder open 78%
Critical alerts viewed 98%
System alertConfiguration required · SMS gateway
Unified Messaging Engine
We developed a mobile and web-based messaging platform that replaced fragmented communication systems with a centralized hub. Hospitals could now manage reminders, updates, and alerts through a single, streamlined alert management system.
Unified MessagingNew Message
Conversations
Marcus W.Reminder sent
Elena R.Reply received
Sarah J.Pending
David K.Delivered
Reminder: appt tomorrow 9:30
Patient: Confirmed, thanks
Care instructions attached
Channels
WebMobileMyChartSMS
Automated Patient Engagement
By automating reminders and alerts, the solution directly addressed high no-show rates, keeping patients informed and engaged. This proactive communication helped providers improve attendance and streamline operations.
Appointment OverviewAutomate
Missed appts125Reminded48Confirmed218
No-show trend
Automated rules
48h reminder
2h reminder
Follow-up if missed
Attendance+35% vs. baseline
HIPAA-Compliant
Built on a compliance-first framework, the platform safeguarded PHI with HIPAA standards, end-to-end encryption, and secure authentication, ensuring sensitive patient data remained fully protected.
Security Framework: ActiveHIPAA ✓
Controls
End-to-end encryption
Secure authentication
PHI access logging
Role-based access
Compliance score
98%
Audit activity
Impact
Patient Alert Control CenterAcknowledge All
Total active alerts142Pending acknowledgment28No-show queue15
● OnlineHL7 Gateway● OnlineEHR Integration● OnlineSecurity Audit
Live Alert Feed
CRT · Doe, JohnAbnormal Lab Result: Potassium 6.210:42 AMOpen
WRN · Smith, AliceMissed Appt: Cardiology Follow-up10:15 AMOpen
NEW · Ramirez, MariaMyChart Message: Refill Request09:55 AMOpen
CRT · Williams, ThomasDevice Alert: Vitals Degradation09:35 AMOpen
Up to 35% reduction in no-shows
via automated reminders and alerts through Epic MyChart integration. It kept patients engaged and significantly improved appointment attendance.
3× improved patient engagement
through real-time updates delivered via messaging that encouraged portal adoption and strengthened provider-patient communication.
10% more streamlined hospital workflows
seen with HL7 and EHR integration. It enabled faster data exchange and reduced manual administrative tasks for staff.
3× higher efficiency in alert management
because the centralized system allowed hospitals to coordinate care seamlessly and respond faster to patient needs.