Client Industry
A connected care solution that digitizes workflows, streamlines scheduling, automates patient tracking, and enables seamless virtual consultations with real-time care team coordination.
truecareHealth inside. Welcome in.
Centralized Patient Engagement & Management Solution
A leading healthcare network needed a modern solution to streamline patient booking and management. We developed an iOS, Android app, and web app that support appointment scheduling, are integrated with EMR, and provide a payment gateway for a hassle-free experience.
Request For a DemoEnhancements
- A 360-degree app with scheduling and records management in one place.
- Easy scheduling for virtual or in-person appointments
- Access to the patient’s medical history
- Integrated payment methods that allow insurance coverage co-payments.
Services Delivered
- An iOS, Android app, and web app
- EMR integration for medical records management.
- Finding doctors and pharmacies based on location.
- Payment methods integrated
The Tech Stack
- React JS
- React Native
- Java/.Net
- Gravity
Project Overview:
★★★★★
Current Challenges
Patient frustration with manual appointment booking & record access
Difficulty with medical history & payments
Staff overload, slowing operations
Learn MoreTrueCare relied on phone-based scheduling, which caused bottlenecks, high no-show rates, and limited patient access. Separate workflows for routine and urgent care made scheduling complex and prone to errors.
Patients struggled to book appointments, access medical history, or coordinate payments and insurance efficiently. Staff spent excessive time on manual tasks, slowing overall operations. AkshatMedTech delivered an application that digitized scheduling, integrated EMR, enabled payments, and streamlined patient management. The solution reduced administrative workload, improved patient engagement, and optimized clinic efficiency.
Challenges Faced
01
Staff spent excessive time handling phone calls, leading to long wait times and frustrated patients. High call volumes during office hours created scheduling delays and reduced efficiency.
Solutions We Delivered
Unified Appointment Scheduling
True Care’s reliance on phone calls caused delays and scheduling errors. The app digitized appointment booking for both routine and urgent care, integrating directly with EMR. This ensures providers have up-to-date schedules and patient data, which reduces errors, streamlines workflows, and frees staff to focus on patient care rather than administrative tasks.
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Good Morning,Sarah Jenkins
Book NewMy Appointments
Mon 12Tue 13Wed 14Thu 15Fri 16
CardiologistDentistDerm
Available SpecialistsDr. Emily ChenCardiologist · City Hospital
★ 4.910:00 AM11:30 AM02:00 PM
Dr. Michael RossSenior Dentist · Ross Clinic
★ 4.810:00 AM11:30 AM02:00 PM
Check-In Convenience
Front desk bottlenecks and long queues were a major source of patient frustration. Location-based check-in allows patients to register automatically upon arrival, while manual options remain for flexibility. This improves the patient experience and ensures smoother operations throughout clinic hrs.
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Dr. Emily ChenCardiology · 10:00 AM
Scan to Check-in
Show My Card
Location check-in
Comprehensive Medical Records
Patients previously had no easy access to their medical history, and staff had to handle multiple paper-based records. The app centralizes all patient information, including family history, allergies, medications, and past visits. Providers can make informed decisions quickly, and patients gain visibility into their own health, strengthening trust and adherence to care plans.
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Medical Records
OverviewAllergiesVisits
BP120/80Heart72BMI23.4
Recent UpdatesMetabolic PanelReady
Annual PhysicalDone
Lipid PanelNew
Current MedicationsMetformin 500mg
Lisinopril 10mg
Integrated Billing and Insurance
Managing payments and insurance claims separately created delays and extra work for staff. With in-app payment and insurance processing, co-pays and reimbursements are handled automatically, eliminating manual tracking and reducing administrative workload. This ensures a smoother experience for both patients and providers.
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Balance Due$345.00Pay Bill
Quick ActionsPayInsuranceHistory
Recent ActivityDr. Smith · Cardiology$40.00
Lab Corp · Blood Work$28.00
Pharmacy$12.50
Pharmacy Finder and Ordering
Patients often had to visit multiple pharmacies to fill prescriptions, adding friction to care. The built-in pharmacy locator allows patients to find nearby drugstores and order medications online, linking clinic visits directly to treatment adherence. This extends care beyond the hospital and improves patient convenience and compliance.
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Downtown, San Francisco
Search pharmacies or medicines
ReorderTransferHistory
Open Now
GreenCross Pharmacy0.4 mi · Open till 9 PMOrder RefillMulti-Platform Access
Staff and patients previously struggled with fragmented access across devices. The solution works seamlessly on iOS, Android, and web, ensuring that appointments, medical records, and payments are accessible anywhere. This integration strengthens operational efficiency and supports a connected, patient-centered care model.
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Your Practice in Your Pocket
Manage appointments, records and payments anywhere.
iOSAndroidWeb
Get Started →Impact
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Transforming healthcare delivery.
Our centralized solution empowers providers and patients with streamlined tools.
Improved Patient Engagements
Digitized scheduling and check-ins increased patient interaction, with 40% more appointments booked through the app instead of phone calls.
Reduced No-Shows
Automated reminders and location-based check-ins led to a 30% drop in missed appointments, improving clinic throughput.
Operational Efficiency
Staff spent 25% less time managing bookings and payments, allowing focus on patient care and reducing administrative bottlenecks.
Faster Access to Medical Records
Integrated EMR and centralized patient data reduced duplicate tests and errors by 20%, supporting more accurate and personalized care.
Enhanced Revenue Capture
Automated billing and insurance processing improved co-pay collections and reimbursement cycles by 15%, optimizing financial workflows.
Expanded Patient Convenience
Multi-platform access and pharmacy ordering increased patient satisfaction scores by 35%, promoting adherence to care plans.