Client/Industry
Specialized Patient Care Management and Quality Care Delivery
Jaan Health
Care Delivery Platform
Phamily, a solution made by Jaan Health, helps healthcare organizations improve efficiency and deliver personalized care at scale. It is a custom web-based patient-provider platform to streamline care interactions and automate administrative tasks with AI to create effective care plans for swift recovery.
Request a DemoEnhancements
- 5x increase in Caregiver Capacity via Automation
- AI-Backed Triage & Communication Tools
- Care Plan Creation with Goals and Progress Tracking
- Seamless Appointment Scheduling
Services
- Custom Web-App Development
- AI Integration for Smarter Workflows
- End-to-End Platform Implementation
- Seamless EHR Integration
Tech Stack
- Ruby & Rails
- Vue.js for Frontend
Project Overview:
Patient Command CenterAdd Patient
1 caregiver · 500 patients10x Capacity
Sara RashidDiabetesHigh
Mohammed KhanHypertensionMedium
Fatima HusseinPost-opHigh
Ali NaveedCOPDLow
Nora AhmedCardiacMedium
Patient Cohorts
Rising rates of chronic illness have increased the cost and complexity of primary and chronic care, especially for medium- and high-risk patients. Administrative work can account for up to 30% of healthcare spending, while physicians may spend around 16 hours each week on paperwork. This reduces the time available for patient care and can lead to delayed diagnoses, longer backlogs, and worsening conditions among high-risk patients.
Jaan Health envisioned Phamily, a web-based platform designed to streamline care delivery and strengthen patient-provider coordination. Working with AkshatMedTech Digital Health, Jaan Health developed an automated patient management system that increased caregiver capacity by up to 5×, with each caregiver spending 66% less time on planning and more on delivering care.
Challenges: Manual Processes Holding Back Care Delivery
The manual workflows in healthcare lead to inefficiencies that hinder timely care and burn out valuable resources. The reliance on the old-fashioned ways of care delivery led to significant patient backlogs and brought communication into shambles. The summary of major challenges that client faced are as follows:
01
The manual management of patient lists left many untreated, and on an average, 1 caregiver was able to manage 50 patients, causing non-scalable operations.
Solutions: A Centralized Care Coordination Platform for Efficient Care Delivery
AkshatMedTech Digital Health built and implemented a comprehensive care coordination solution that brings patients and providers under one platform to cater to client’s problems. The key features and solutions included:
Automated Patient Management
- Centralized Patient List: Care providers have access to the dynamic list of patients, tagged with their risk level to create care plans based on priority stages.
- Cohort Segmentation: Patients are segregated into groups (e.g., chronic condition cohorts, frequent ER visitors, or age-based cohorts, etc.) for targeted care.
- Scalability: Enabled 1 caregiver to manage 500 patients (10x increase in capacity).
Patient Command CenterAdd Patient
1 caregiver · 500 patients10x Capacity
Sara RashidDiabetesHigh
Mohammed KhanHypertensionMedium
Fatima HusseinPost-opHigh
Ali NaveedCOPDLow
Nora AhmedCardiacMedium
Patient Cohorts
Care Plan Automation
- Goal Setting: Extraction of health concerns from the database and formation of recovery goals using AI.
- Task Management: Assigning tasks to providers and patients related to follow-ups and medication adherence respectively.
- Progress Monitoring: Real-time tracking of the patient’s progress with amendments made to the care plans when necessary.
Care Plan StudioSave Plan
Sara Rashid UrgentType 2 diabetes · Mar 12, 2026
72%Recovery Goals (AI)
Reduce HbA1c below 7
Walk 30 min daily
Medication adherence 90%
Assigned Tasks
Follow-up video callProvider
Take Metformin 500mgPatient
Log daily glucosePatient
Live Progress
HbA1c
Steps
Adherence
AI-Powered Communication
- Triage System: Text messaging is tagged with colors highlighting emergency, urgent and routine cases to prioritize responses.
- AI-Suggested Questions: AI generated pre-consultation questions for convenient patient-provider interactions.
Sara RashidEmergency
Mohammed KhanUrgent
Fatima HusseinRoutine
Ali NaveedRoutine
I’ve been feeling dizzy since this morning.
Thanks Sara, when did you last take your medication?
AI Suggested QuestionsAny chest pain?Blood sugar reading?Book a visit
Business Outcomes
Phamily
30%→50%Eligible Patient Yield
More Billable Patients, Same Populations
Eligible Patient Yield rose from 30% to 50%Refining the patient identification and risk-scoring algorithms helped the platform identify and bill for significantly more patients from the same hospital populations.
PhamilyEnterpriseGrade Compliance Readiness
Cleared To Sell To Large Health Systems
Reached enterprise-grade compliance readiness.Hardening application security and remediating penetration-test vulnerabilities helped the business move upstream and close contracts with large-scale health systems that mandate rigorous security standards.