Client/Industry
A leading emergency medical air & land ambulatory transport provider offering life-saving support across the US
A Global Medical Response Solution
We partnered with AMCN, a provider of air and ground ambulatory transport services for patients, to boost their digital presence. Our team restructured their website, implemented advanced security protocols, and integrated payment gateways. These changes reduced operational issues and resulted in higher enrollment conversions, ultimately improving customer experience.
Request a DemoA leading emergency medical air & land ambulatory transport provider offering life-saving support across the US
Over 60% of the users abandon the sign-up process midway due to complexity or limited options. Medical Care Network (AMCN), a trusted name in emergency medical transport, recognized this barrier to user retention and market growth. A major challenge was how the system managed user enrollment data, as customer volume increased, this became a clear block. This is when AMCN decided to partner with AkshatMedTech Digital Health to expand its product offerings, as the limited number of plans on its website was causing the company to lose ground to its competitors.
AkshatMedTech Digital Health led a full web platform restructuring; the solution included the expansion from 2 to 7 membership plan offerings, as well as a complete UX optimization to support a smooth customer journey. On the backend, the team implemented multi-gateway payment integration, a security and authentication layer, and robust custom business logic development to manage complex workflows. A streamlined payment system integration ensured scalability, resolving enrollment and offering limitations.
The platform’s design made it difficult to scale with evolving user and business needs.
We redesigned AMCN’s website to support both individual consumers and enterprise clients more effectively. It included a modernized information architecture, improved backend flexibility, and a streamlined user experience. These changes allowed efficient scaling while providing a cohesive experience.
Even with good medical insurance, a bill will usually follow an emergency ambulance transport. Non-members pay it themselves.
Previously limited to just two membership plans, the platform now offers multiple distinct plans. This expansion is supported by a flexible backend configuration, enabling AMCN to customize offerings based on individual needs and market trends. It further even opened up new opportunities for targeted upselling and customer segmentation.
To simplify the subscription process and reduce user drop-off, we integrated multiple secure payment options, including Stripe, PayPal, and Authorize.Net. Users can now select their preferred payment method, which has enhanced checkout convenience and increased conversion rates.
Strong security measures were implemented, including role-based authentication, session management, and data encryption. These features protect sensitive customer information throughout the enrollment and account management processes.
Role-based access
Session management
Data encryption
The platform now supports custom backend workflows, enabling AMCN’s internal team to automate processes such as data handling, reporting, and customer onboarding, increasing operational efficiency.
A dedicated interface was built for enterprise clients, offering tools for managing enrollments, accessing plan histories, and interacting with support more effectively.
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Broader service options enabled AMCN to meet diverse customer needs more effectively with customized coverage.
Streamlined user experience and integrated payments led to higher completion rates and directly increased enrollments.
Upgraded encryption and access controls reduced risk, aligning the platform with modern security standards.
A long-term partnership reflects consistent delivery, reliability, and alignment with AMCN’s goals.
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