Client/Industry
A company offering on-site and home infusion therapy needed to automate referrals and improve care coordination.
HealthQuestInfusion & Specialty
Automated Referral Management Dashboard
A web-based referral management system that automates intake from multiple portals, integrates with the EHR system AlayaCare, Aida & Aiden, and enables real-time team collaboration. This accelerated referral processing, improved productivity, and centralized KPI monitoring.
Request a DemoEnhancements
- Automated centralized referral management
- Real-time collaboration & notifications
- Integrated care platform with synced EHRs, SLA alerts & access control
Services
- API-powered referral dashboard for workflow automation
- Real-time alert via WebSockets & emails
- API-enabled platform with SLA dashboards & admin user controls
Tech Stack
- React-NextJS
- Material UI
- .NET 6.0 - C#
- Flask
- Redis Cache
- Amazon EC2, RDS, S3, Cloudwatch
Project Overview:
Infusion and Specialty Therapy Experts
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HealthQuestUser LoginLogin
50%of referrals never complete
AlayaCare EHR syncedUp to 50% of patient referrals do not equate to completed appointments, often due to manual workflows, fragmented systems, and limited visibility.
Our client managed referral intake across multiple portals, relying heavily on manual processes. This led to duplicated data entry, limited real-time updates, and challenges in team coordination, affecting overall efficiency and turnaround time.
AkshatMedTech Digital Health partnered with HealthQuest to build a solution focused on automation, integration, and operational transparency. A centralized referral dashboard was developed, connecting various sources and the AlayaCare EHR to enable real-time alerts, task routing, and performance tracking.
Challenges Faced
The platform faced some challenges that impacted its overall performance:
01
Staff had to process referrals through separate systems, slowing down workflows.
Solutions We Delivered
AkshatMedTech provided the following solutions to address the challenges:
Custom middleware dashboard
Centralized all sources into one interface to simplify intake workflows. Our referral dashboard unified disparate systems, enabling real-time status while prioritizing scalability and ease of use to manage high referral volumes with improved speed, consistency, and transparency.
Connect With Us To Explore MoreReferral ViewAssign to me
Workflow
Referral Details
Benefits Verification
Care Coordination
Home Health
Care Coordination
Last Name
Referral Source
Service Area
Coordinator
AttachmentsAdd attachment · drag & drop
API integrations with third-party referral portals
Our team enabled automated data transfer of requests from referral portals, fax, and emails, eliminating manual entry. We also ensured secure, HIPAA-compliant API connectivity, reducing referral processing time and human error.
Connect With Us To Explore MoreIntake SourcesConnect
Automated transfer
PortalsFaxEmailDashboard
Auto-ingested1,284Manual entry0Secure APIHIPAA
POST /referrals → 201 Created
OCR fax → structured fields
Email parsed · 3 attachments
Real-time alerts via WebSockets
Provided instant updates to teams, improving coordination and task ownership. These real-time notifications supported care teams in responding immediately to high-priority referrals, reducing response lag and improving intake workflows.
Connect With Us To Explore MoreLive NotificationsMark all read
New high-priority referralJust nowView
Task assigned: Benefits check2mView
Referral accepted by RN6mView
Auth pending 24h12mView
● WebSocket connectedResponse lag < 1s
SLA monitoring via referral dashboard
Introduced visibility into task progress, deadlines, and referral aging. Advanced analytics and performance metrics enabled proactive SLA management across healthcare workflows and helped maintain compliance, accountability, and decision-making.
Connect With Us To Explore MoreSLA MonitoringThis week
Active referrals18Within SLA92%Overdue3Avg turnaround4.2h
Avg. referral processing time
Referral aging
0–1 day
2–3 days
4+ days
API integration with AlayaCare EHR
Synced referral data directly with the EHR, reducing redundancy and delays. Our custom solution is integrated and tailored to AlayaCare’s specifications to ensure real-time data exchange between referral systems and clinical health records for end-to-end referral continuity.
Connect With Us To Explore MoreAlayaCare SyncSync now
Referral ⇄ Clinical record
Referral SystemSync APIAlayaCare EHR
ClientEmailPhoneStatus
A. Novakon fileon fileSynced
J. Reyeson fileon fileSynced
M. Chenon fileon filePending
Admin portal for user roles & permissions
Allowed role-based access and admin-level oversight of user activity. This secure access control system ensured that only authorized users could manage sensitive referral data while simultaneously streamlining user onboarding for multi-location healthcare teams.
Connect With Us To Explore MoreRoles & PermissionsAdd role
RoleViewEditAssignAdmin
Admin✓✓✓✓
Coordinator✓✓✓–
Clinician✓✓––
Intake✓–––
User activityAudit trail · multi-location
Impact It Created
Here’s how AkshatMedTech’s solutions impacted the platform:
Resource & EHR Summary ReportExport
Completion rate32%Staff time freed18%Faster response45%
Referral volume by source
DepartmentLoadCapacity
Infusion82%OK
Home Health64%OK
Pharmacy91%High
No Referral Loss
The centralized dashboard provides real-time referral tracking and workflow visibility, streamlining coordination and boosting successful referral completion rates by 32% across all sources.
Increased Productivity
Seamless API integrations in the referral dashboard automate data entry, freeing up 18% more staff time to focus on high-value tasks, boosting output quality.
Faster Case Turnaround
Real-time alerts in the referral system notify care teams of new referrals, improving responsiveness by 45% and accelerating referral-to-treatment cycle times.
Data-Driven Decision-Making
The referral dashboard provides real-time analytics and performance metrics, enabling leadership to make informed, data-driven decisions for strategic process optimization.
Efficient Resource Planning
Integrated AlayaCare EHR API syncs referral and clinical data, enabling precise resource forecasting, scheduling, and improved operational management across departments.
Our Tech Stack
Contact Us Today⚛React
NNext.js
MMaterial UI