The Client
A telehealth platform making specialists accessible to patients, providers & organizations.
Telehealth Platform for Specialty Care Providers
A secure virtual care platform that streamlines telehealth with intelligent scheduling, integrated EMR workflows, and connected patient and provider experiences. It enables healthcare organizations to deliver efficient, compliant, and accessible care while improving clinical workflows and patient engagement..
Request a DemoEnhancements
- Telehealth consultations
- Patient & provider portals
- Appointment scheduling
- Reminders & notifications
- Waiting room management
- Cross-device reliability
- Platform validation
Services Delivered
- EMR & clinical note integration
- Follow-up & care plan management
- Real-time alerts
- Discharge & continued care workflows
The Tech
- DifChecker
- BugMagnet
- ColorZill
- Apache JMeter
- Postman
Project Overview:
After COVID-19, the industry recognized the necessity of expanding healthcare access, especially in remote areas where providers were scarce to meet patients' needs. This transformation demands better technological solutions.
As TeleMed2U expanded its services, it required a seamless virtual care platform capable of delivering secure consultations, efficient scheduling, and connected clinical workflows. AkshatMedTech enhanced the platform by optimizing telehealth experiences, strengthening patient-provider connectivity, integrating EMR workflows, and improving overall usability to support scalable, high-quality virtual care.
Challenges Faced
01
Overlapping bookings and poor synchronization across provider calendars disrupted patient flow.
Solutions
Telehealth and Virtual Consults
We optimized every virtual consult workflow to ensure seamless connectivity, consistent high-definition audio and video quality, and smooth interaction between patients and providers across desktops, tablets, and mobile devices. This helped maintain clinical efficiency while enhancing the overall patient experience during consultations.
TeleMed2u⛨ LIVE CONSULTATION: SECUREDr. Julian Vance
Martha C. WilliamsDOB 03/12/1948 · 74 yrs
Virtual Consultation
Patient and Provider Portals
Both patients and providers gained intuitive, secure portals that allow easy access to appointments, clinical notes, treatment plans, and follow-up actions. These portals improved transparency, simplified communication, and empowered patients to take a proactive role in their health journey.
⌕ Search patients or EMR records…Dr. Julian VanceSpecialist
Elena RodriguezFemale · 42 yrs · ID 2938
ActivePrimary Diagnosis: Chronic MigraineTreatment plan updated · Follow-up in 2 weeks
Clinical Summary
Neurology consult
MRI results
Medication review
Care Plan
Hydration & sleep
Trigger diary
Follow-up visit
Advanced Appointment Scheduling
Our implementation of an database, timezone-aware, UTC-based automation ensures that all appointments are conflict-free, correctly aligned across multiple time zones, and automatically adjusted for provider availability. This drastically reduces missed appointments and rescheduling issues.
⌕ Search patients or EMR records…Dr. Julian VanceSpecialist
Advanced Schedule ManagementOverlap Detection0 conflictsTime Zone SyncUTC autoAvailability94% open
MONTUEWEDTHUFRI
Consult · ChenFollow-up · RayReview · LinIntake · ParkTelehealth · Diaz
Notification and Waiting Room Management
We integrated automated email and SMS reminders for upcoming appointments, a 10-minute pre-session waiting room to streamline patient readiness, and real-time alerts notifying patients if providers are running late. This enhances the overall scheduling experience.
⌕ Search patients or EMR records…Dr. Julian VanceSpecialist
Virtual Waiting RoomSSarah Chen2 min waitingAdmit
MMarcus Bell5 min waitingAdmit
NNia Park8 min waitingAdmit
Session starts in10:00Provider running 4 min late — alert sent
Email reminderSentSMS reminderSentAlert reminderLive
EMR Integration
Providers now have seamless access to structured clinical fields, use popular ICD-10 codes, recommend treatments, schedule follow-up appointments based on patient conditions, and manage patient discharge or continued care. This ensures accurate documentation, supports care planning, and improves continuity of care.
⌕ Search patients or EMR records…Dr. Julian VanceSpecialist
Clinical Encounter
Chief complaintPersistent cough
Diagnosis (ICD-10)J44.9 · COPD
TreatmentInhaler, 30-day plan
Clinical InsightsSuggested follow-up in 14 daysSchedule follow-upDischarge plan
DischargeContinued careReferral
End-to-End Validation
Cross-based validations ensured that pricing, products, and content aligned with regional regulations and business rules.
⌕ Search patients or EMR records…Dr. Julian VanceSpecialist
HIPAA Compliance Status
Encryption100%Access98.3%Audit100%
Identity ShieldVerified
Recent Verification Logs
Pricing rulesPassed
Regional regulationsPassed
Content policyPassed
Impact
⌕ Search patients or EMR records…Dr. Julian VanceSpecialist
Conflicts0No-shows−60%Consults1,284
Appointments
98%Satisfaction
- 100% Reduction in Scheduling Conflicts Automated scheduling and UTC-based time management removed overlapping appointments.
- 60% Drop in No-Shows Reminders and time-zone alignment significantly reduced missed appointments.
- Improved Clinical Note Accuracy Integrated EMR workflows ensured complete and structured documentation.
- Seamless Consults Across Devices Optimized audio and video performance across desktop, tablet and mobile.
- Enhanced Patient and Provider Engagement Portals and proactive notifications improved communication and satisfaction.